*This post was created on behalf of one of Bravado’s clients.
Our client is a privately held, AI-first HR tech company was founded in 2022 and already serves over 400 active customers worldwide. With a team of 55 employees and $38 million in Series B funding, the company has earned a 4.8 rating on Glassdoor. It enables businesses to hire talent compliantly and reduce administrative overhead and management costs all without the need to establish local entities in over 150 countries.
Location: San Francisco, Austin and New York
Responsibilities:
- Act as the primary point of contact for clients on-site, ensuring satisfaction and strong business rapport.
- Regularly assess the client’s business goals and recommend products or services that align with their needs.
- Oversee the daily operations of client accounts, ensuring smooth delivery and addressing any issues promptly.
- Present proposals, updates, and performance reports directly to clients and stakeholders.
- Work closely with sales, operations, customer support, and other departments to fulfill client requirements.
- Track key performance indicators (KPIs) to measure account success and report on progress regularly.
- Troubleshoot and resolve concerns or service disruptions with urgency and professionalism.
- Assist in renewing agreements or upselling additional services based on client satisfaction and needs.
- Make sure all account activities and processes are compliant with company policies and regulatory standards.
- Spot chances for account expansion, such as cross-selling or upselling, and initiate strategies to pursue them.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred).
- Proven experience in sales or account management, ideally in an onsite or client-facing role.
- Excellent communication and interpersonal skills, able to engage with clients professionally and effectively in person.
- Strong problem solving abilities, able to handle challenges and client concerns on the spot.
- Organizational and time management skills, capable of managing multiple accounts and tasks efficiently on-site.
- Knowledge of CRM tools and reporting systems (e.g., Salesforce, HubSpot) to manage client data and performance.
- Customer first mindset, committed to understanding and meeting client needs to maintain long-term relationships.
- Negotiation and presentation skills, able to pitch ideas, present updates, and close deals in person.
- Ability to work independently with minimal supervision while coordinating with remote teams when necessary.
- Professional appearance and demeanor, represents the company positively during all client interactions.
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Bravado works with a plethora of companies specifically seeking to grow their sales teams, hence, there is a large range of active opportunities (just like this job posting!) available in our network. Once you join our community using the “apply now” button, you will be shown all available job opportunities that match your profile.
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