Customer Success Manager

*This post was created on behalf of one of Bravado’s clients.

Our client is on the path to create the first AppStore for Enterprise companies to manage access to external apps. Recently launched out of stealth mode, our client has a team of 45+ people that is backed by noteworthy investors such as Andreessen Horowitz (a16z), and is now seeking a promising Customer Success Manager to join their team!

Location: US, Remote

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Key Responsibilities

*We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. Instead of focusing on what people need to have, we focus on what people need to do.

• Define a strong onboarding experience, with continuous opportunities for education and support
• Develop a trusted advisor relationship with your customers, key stakeholders, and executive sponsors to build loyalty
• Create, implement and own the customer success playbook and processes that enable customers to work more efficiently whilst supporting company’s adoption and engagement goals
• Work closely with business and engineering to monitor and own customer health metrics
• Influence the product roadmap by sharing customer insights with the team and closely working with product & design to drive adoption and engagement
• Ensure each customer sees the ROI on their investment and is ready to renew at the end of their terms

Benefits

• 💯 Remote work culture
• 💯 Medical, Vision, & Dental coverage
• 🛩 Quarterly team bonding trips fully covered + Annual bonding stipend for even more travel flexibility
• 💻 Optimal WFH setup to set you up for success
• 🌴 Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
• 👶🏽 Up to (4) months off for both the Birthing & Non-birthing parent
• 💰 Wellness stipend to keep you awesome and healthy
• 🏦 401k contribution plan

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