*This post was created on behalf of one of Bravado’s clients.
Our client is a values-driven company, and their values are fundamental to how they approach everything they do. Demonstrating their values – and the behaviors associated with them – is as important as the results of their work. And those values manifest not only in how they relate to each other but how they exist in the world. How they make an impact is just as important as the impact itself. That includes their commitment to racial justice and their decision to become a B Corp organization.
Our client is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. They empower companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on our client every day.
Our client is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. They have been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
Location: United Kingdom of Great Britain and Northern Ireland (London)
Required Qualifications:
- Preferably in Business Administration, Marketing, Sales, or a related field. MBA or equivalent is a plus.
- Minimum of 7-10 years of experience in account management, sales, or business development, preferably in a B2B environment. Experience in the relevant industry or sector, with a strong understanding of industry-specific challenges and opportunities.
- Excellent verbal and written communication skills, with the ability to present and negotiate effectively at the executive level. Proven ability to build and maintain strong relationships with key clients and stakeholders, fostering long-term partnerships.
- Highly self-motivated and able to work independently, with minimal supervision. Strong attention to detail and accuracy in all aspects of work.
- Ability and willingness to travel frequently for onsite client visits and meetings.
- Commitment to continuous learning and professional development, staying updated with industry trends and best practices. Relevant sales or industry certifications are a plus.
- Ability to understand and address the needs and concerns of clients and team members. Strong negotiation skills to close deals and manage client relationships effectively. Ability to resolve conflicts and handle challenging situations with professionalism and diplomacy.
- Ability to think creatively and innovatively to solve client problems and improve account management processes.
In This Role, You Will:
- Develop and maintain strong relationships with key enterprise clients, acting as the main point of contact and ensuring their satisfaction. Create and execute strategic account plans to meet client needs, drive customer success, and achieve revenue targets.
- Meet or exceed sales targets by identifying and pursuing new business opportunities within existing accounts. Identify opportunities to upsell and cross-sell additional products or services to existing clients.
- Collaborate with internal teams, including sales, marketing, product, and customer support, to deliver seamless service to clients. Provide client feedback to internal teams to help improve products, services, and overall client experience.
- Lead, mentor, and develop a team of account managers, providing guidance and support to help them achieve their goals.
- Oversee the onboarding process for new clients, ensuring a smooth transition and quick realization of value. Provide ongoing support and guidance to clients, addressing any issues or concerns promptly and effectively.
- Track and analyze key performance metrics for accounts, identifying trends and areas for improvement. Prepare and present regular reports on account performance to senior management, highlighting successes and areas for growth.
- Lead contract negotiations with clients, ensuring favorable terms and conditions that align with company objectives. Manage the renewal process for existing contracts, striving for high renewal rates and long-term client retention.
- Stay informed about industry trends, market conditions, and competitor activities to identify opportunities and threats. Continuously assess and understand the evolving needs and priorities of clients to provide tailored solutions.
- Continuously seek ways to improve account management processes and workflows to enhance efficiency and client satisfaction. Implement best practices and innovative approaches to account management to drive better outcomes for clients and the company.
- Promote a client-centric culture within the team, emphasizing the importance of delivering exceptional service and building long-term relationships. Act as a client advocate within the company, ensuring that client needs and concerns are understood and addressed.
In this role, you will be instrumental in driving the success of the company's enterprise accounts, leading a team of account managers, and ensuring that clients receive exceptional service and support. Your efforts will contribute significantly to the company's growth and success by fostering strong client relationships, driving revenue, and enhancing overall client satisfaction.
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