Key Account Manager

*This post was created on behalf of one of Bravado’s clients.

Our client is a CA-based emotionally intelligent relationship solution that helps businesses build and accelerate customer and employee relationships, such as automating physical gift-giving. Our client has raised over $10 million in funding from noteworthy investors such as Comcast Ventures, Forefront Venture Partners and Alumni Ventures. Our client is now in search of a Key Account Manager.

Location: US, Remote

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Key Responsibilities

You will manage a portfolio of fast-growing B2B SaaS accounts and define the growth plan to increase their ACV.

You will define the account strategy, account mappings and drive business reviews with our customers' advocates and Executives Sponsors to make sure the company is top of mind for them to meet their needs.

You will identify, nurture and negotiate all upsell and cross-sell opportunities by penetrating your accounts and understanding their different GTM motions, business units, regions and gaps in their processes and tools.

You will manage, negotiate and close all the contracts for your customers for renewals and expansions.

You will develop deep relationships with advocates and Executives Sponsors in your portfolio of accounts.

You will identify when customers are at risk or in a change phase and define the action plan together with the team to make sure your customer will renew.

You will manage and track your pipeline of renewals and upsells

Your success with customers will enable you to identify additional case studies, referrals and grow the number of customer advocates.

Minimum Qualifications

• 3+ years of experience as an Account Manager in a SaaS B2B company, managing expansions
• and renewals for strategic and Enterprise accounts
• 3+ years of experience working in Martech
• High level domain expertise in Marketing and Sales Operations functional area and general background in the B2B Gifting industry.
• High level understanding of marketing, demand-generation and CRM technology stacks.
• Experience working on companies with deeply technical products including but not limited to business intelligence, data science, AI / machine learning, predictive analytics, etc.

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