*This post was created on behalf of one of Bravado’s clients.
Our client is a cutting-edge software company focused on transforming how businesses manage relationships and workflows. They offer a next-generation customer relationship management (CRM) platform designed to provide more flexibility, collaboration, and intelligence in managing customer interactions and data. Their mission is to redefine CRM by making it more adaptable, intuitive, and powerful for modern businesses. They aim to provide tools that help companies build stronger relationships and streamline their operations. Their vision is to create the most user-friendly and intelligent CRM platform that empowers teams to work more efficiently and effectively. They offer a CRM platform that is highly customizable to fit the unique needs of any business. It allows users to create their own workflows and relationship management systems.
Our client is revolutionizing the CRM industry by providing a platform that is not only powerful and flexible but also user-friendly and collaborative. Their innovative approach to managing customer relationships and workflows is helping businesses around the world to operate more efficiently and build stronger connections with their clients.
Location: United Kingdom of Great Britain and Northern Ireland (Onsite)
United States of America (Onsite)
From the Client :
Find me candidates that have implementation specialist or customer success engineer experience at SaaS companies. Bonus if they have startup experience.
Key Responsibilities
- Develop and maintain an in-depth knowledge of the company’s products, including features, benefits, and applications. Stay updated with product changes, industry trends, and competitive products to provide the most current information.
- Educate customers on product usage, benefits, and best practices through demonstrations, training sessions, and support materials. Provide technical support to customers, troubleshooting issues, and offering solutions to ensure customer satisfaction.
- Assist the sales team by providing detailed product information, technical specifications, and addressing customer inquiries. Conduct product demonstrations for potential customers to showcase product capabilities and benefits. Collaborate with the sales team to develop proposals and presentations that highlight product features and advantages.
- Analyze competitor products and market trends to identify opportunities for product improvements and differentiation. Gather and analyze customer feedback to understand their needs and preferences, and relay this information to the product development team.
- Work closely with the research and development (R&D) team to communicate customer needs and market trends, influencing product enhancements and new features. Participate in product testing and evaluation to ensure that products meet customer expectations and quality standards.
- Provide training sessions for sales teams, customer support staff, and other internal stakeholders to ensure they have the necessary product knowledge. Create and maintain comprehensive product documentation, including user manuals, FAQs, and training materials.
- Assist the marketing team in creating product-related content, such as brochures, whitepapers, and case studies. Support marketing campaigns by providing product insights and technical expertise.
- Represent the company at trade shows, conferences, and industry events, conducting product demonstrations and engaging with potential customers. Organize and participate in webinars and workshops to educate customers and prospects about the product.
- Develop and maintain strong relationships with key customers to understand their needs and ensure long-term satisfaction. Act as a liaison between customers and the product development team, ensuring that customer feedback is considered in product planning.
- Track and analyze product performance metrics, such as customer satisfaction, support cases, and sales data, to identify areas for improvement. Generate regular reports on product performance, customer feedback, and market trends to inform management and strategic decisions.
Minimum Qualifications
- Typically required in a relevant field such as business, marketing, engineering, computer science, or a related discipline.
- Several years of experience in a similar role, such as product management, product marketing, technical support, or sales.
- Deep understanding of the company’s products, including technical specifications, features, and benefits.
- Experience in supporting sales teams with product information, demonstrations, and customer interactions.
- Excellent presentation skills to conduct product demonstrations and training sessions.
- Proven experience in providing high-quality customer service and support.
- Ability to work effectively with cross-functional teams, including sales, marketing, product development, and customer support.
- Experience in managing product-related projects, including timelines, resources, and deliverables.
- Ability to analyze competitors’ products and market trends to inform product development and positioning.
- Flexibility to adapt to changing product features, market conditions, and customer needs. Attention to detail to ensure accuracy in product information and documentation. Self-motivated with the ability to work independently and proactively.
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