*This post was created on behalf of one of Bravado’s clients.
Our client is privately held Local Government SaaS startup is transforming how municipalities serve their communities by offering cutting-edge AI solutions — including AI-powered search, chat, and voice interfaces. Their technology enables millions of citizens across the country to access critical public services anytime, 24/7.
With a lean but impactful team of around 40 employees and $28 million in Series A funding, the company was recently recognized as a 2025 GovTech 100 honoree. It is led by a CEO acknowledged on the "Who’s Who in Emerging Tech" list by City & State New York, reflecting its growing influence in the government technology sector.
Location: United States of America
Key Responsibilities
- Build and maintain strong, long-term relationships with key clients to ensure satisfaction, retention, and growth.
- Develop strategic plans for each account, identifying opportunities for upselling, cross-selling, and long-term partnerships.
- Drive revenue growth by meeting or exceeding sales targets, renewing contracts, and expanding services within existing accounts.
- Coordinate internal teams to ensure successful execution of client projects, campaigns, or service delivery.
- Serve as the lead liaison between the client and internal departments (e.g., product, support, finance) to ensure smooth communication.
- Manage contract renewals, pricing discussions, and terms to maintain mutually beneficial agreements.
- Quickly identify and resolve client issues or concerns, escalating when necessary to maintain client trust.
- Regularly monitor and report on account health, KPIs, and deliverables to both internal leadership and the client.
- Provide clients with relevant industry insights, trends, and recommendations to help them succeed.
- Support junior team members, share best practices, and collaborate cross-functionally to deliver exceptional client experiences.
Minimum Qualifications
- In Business Administration, Marketing, Communications, or a related field (or equivalent work experience).
- Proven success managing key client relationships, preferably in a B2B or enterprise setting.
- Excellent written and verbal communication, presentation, and interpersonal skills.
- Ability to build trust with senior-level stakeholders and represent the company professionally.
- Capable of managing multiple accounts and deadlines simultaneously in a fast-paced environment.
- Familiarity with Salesforce, HubSpot, or other CRM and account management tools.
- Comfortable using data to track account performance and identify opportunities or risks.
- Skilled in renewals, upsells, and maintaining profitable relationships.
- Works well cross-functionally with departments like sales, marketing, support, and product.
- A commitment to delivering value and ensuring customer satisfaction and long-term retention.
----
What is Bravado?
Bravado is a community of sales professionals built for sales professionals by sales professionals. Whether you are actively looking for a new sales role or seeking career advice on how to hit quota, Bravado is your ultimate resource for anything sales related.
Why can’t I see the name of this specific company?
Bravado works with a plethora of companies specifically seeking to grow their sales teams, hence, there is a large range of active opportunities (just like this job posting!) available in our network. Once you join our community using the “apply now” button, you will be shown all available job opportunities that match your profile.
Why do I have to join Bravado to apply?
Sales professionals often get the short end of the stick, but Bravado is here to change that. Our onboarding process focuses on highlighting your unique sales skills and our internal algorithm will match you with the most relevant active job opportunities. Essentially, by applying to this one position through us, you will be considered for all others in the same job title category as well.
I want to work for Bravado!
That’s great! You can find our internal job postings using the link below:
https://boards.greenhouse.io/bravado
